FAQ

Q: I cannot see the videos on the website
A: In order for you to preview any of the footage on our site, you have to download the free upgrade to Macromedia Flash Player 8. We have the free download available on the the ProAerialVideo.com homepage.

Q: Why does the video look choppy?
A: This has to do with the way the video is loading, not the quality of the video. In order for us to minimize space on our site, all videos have to load in order for you to preview them. Depending on your Internet speed, load times may vary. You can see the loading progress on the video itself in the form of a moving gray line. Take a moment to read the information about the clip to the right in the meantime, and once the video has loaded properly, it will play smoothly.

Q: How do I find the footage I am searching for?
A: ProAerialVideo.com currently has two ways to search through our archive, on top of manually looking through our archive: keyword search, or location search. The keyword search is located on the upper, right-hand side of the website. All of our videos are linked with keywords specific to their content. For example, footage of the Golden Gate Bridge can be found typing in the keywords: Golden Gate Bridge, San Francisco, California, Bay Area, ocean, sea, etc. You can also search using our location specific categories menu. Click on the left hand menu under 'categories and locations' and then find the location you were looking for aerial footage of, and click the orange highlighted bar, and enter into the catergoy. Every video we have within this specific category search is If you still need help, contact our staff via phone, e-mail or online form for assistance.

Q: What does "Royalty Free" mean?
A: "Royalty Free" means that any of the footage purchased on ProAerialVideo.com may be used an infinite number of times without incurring additional fees or costs. It also means that the footage may be used for any purpose, including: feature films, broadcast video, commercial, industrial, educational, games or on the Internet. Please read over our User License Agreement for a complete answer to this question because some restrictions do apply.

Q: Do I have to be a registered user to view footage? Buy footage?
A: No and yes. You do not need to be a registered user to view footage. Feel free to visit our site and preview our footage without taking the time to register. However, in order to serve you better, we require that you register with ProAerialVideo.com before purchasing. Registering allows you to track your order, keep items in your cart (even after leaving the site) before purchasing, and helps us if we need to contact you for any reason concerning your purchased footage. Registering also allows you to download 'comp' quality videos for free. These comp quality videos have been dulled down in resolution so that they are no-longer broadcast quality they are ment to be used solely to see whether or not the video meets the needs of your production.

Q: How is the footage delivered?
A: Footage is in DVD-ROM format and sent to you via FedEx. It is also available in DV-Cam for an extra fee of $100. All videos are sold in .avi format, however, if you need another format such as mpeg4 or mpeg2, let us know and we will be happy to accommodate you. Additional charges may apply.

Q: Do you give discounts to student filmmakers?
A: Yes, we do. ProAerialVideo.com is a huge supporter of student filmmakers. If you are a student filmmaker, and like what you see on our site, please contact our staff directly and they will let you know about any deals or promotions we have going on. We will require you to send us a scanned copy of your student ID (must have your photo, name, student ID number, and name of school or university printed on the card.)

Q: Do you have collections of footage? Or does everything have to be purchased individually?
A: Officially, our footage is sold individually. However, if you are interested in buying five or more similar videos are a time (ex. Beach footage, city footage, California footage, cloud footage, etc) we will consider selling it as a custom collection. All the footage will be put on a DVD-ROM as a single package, and a 10% discount will be applied to the total purchase price. If you are interested in a collection of our HD Footage or wonder whether the five videos you have selected are similar enough to be included in a custom collection, please contact our staff for more information.

Q: Is the footage on ProAerialVideo.com geo-coded?
A: Yes. All the footage found on ProAerialVideo.com has a latitude and longitude documented with it. This is ideal if, for example, you need footage in a very specific area, but are not quite sure whether the footage we have is what you need. Contact our staff for more information about using latitude and longitude.

Q: Does ProAerialVideo.com footage come with sound?
A: No, none of the footage on ProAerialVideo.com comes with sound. This is ideal for anyone looking for just the visual aspect of what aerial video has to offer. Also, the absence of audio means the footage is that much easier to work with.

Q: Can I return a video if it does not meet my needs?
A: Since you have the opportunity to preview all of our videos online before purchasing, we do not allow refunds or exchanges of any kind. If you receive a corrupted or damaged video file after purchasing, notify ProAerialVideo.com within 72 hours of receiving the defected merchandise and we will gladly replace your video.

Q: How is video priced? Why do some of the videos say "call for pricing"?
A: All of the videos on ProAerialVideo.com are priced based on $50/second, with a 10 second purchase minimum (unless the original video was less than 10 seconds.) Videos of 20 seconds or more are not priced because it is our experience that most people want footage between 10 and 19 seconds. A little aerial goes a long way, so to speak. By not pricing our longer footage, we give you the opportunity to speak to us concerning what part of the video you want and how long. If you want the entire length of the video, we will price it accordingly.

Q: Does ProAerialVideo.com do custom aerial video shoots?
A: If you are not able to find exactly what you need or require a custom shoot, please contact our staff and we can find a contributor either in the area you need or one who is willing to travel. ProAerialVideo.com collects video from contributing aerial videographers from all over the world and any of these contributors would be happy to do a custom shoot for you.

Q: I still have questions, how should I contact you?
A: ProAerialVideo.com is happy to answer any questions or concerns you might have. Feel free to call, e-mail or submit the contact form found on our homepage. Phone: 800.779.0410
E-mail: info@proaerialvideo.com

Q: Do you have a privacy policy?
Yes. If you would like to read our privacy policy then click here to do so.